Terms of service
Last updated: 13/06/2026
These Terms and Conditions apply to your use of https://adaptogenicapothecary.com and to any purchases you make from us.
This website is operated by ADAPTOGENIC APOTHECARY LIMITED, a company registered in England and Wales under company number 14422493.
Our registered office is:
22 Britannia Road, Poole, Dorset, England, BH14 8BB
You can contact us at:
Email: hello@adaptogenicapothecary.com
By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before placing an order.
1. About us
ADAPTOGENIC APOTHECARY LIMITED sells natural supplement and wellness products through our online store.
References to “we”, “us” and “our” mean ADAPTOGENIC APOTHECARY LIMITED. References to “you” and “your” mean the customer or website user.
2. Use of our website
You agree to use our website only for lawful purposes.
You must not:
- Use our website in a way that breaches any applicable law
- Attempt to gain unauthorised access to our website, systems or customer data
- Interfere with the security or operation of the website
- Copy, reproduce or exploit website content without permission
- Submit false, misleading or fraudulent information
- Use our website to transmit viruses, malware or harmful code
We may suspend or restrict access to our website if we believe these Terms have been breached.
3. Product information
We do our best to ensure that product descriptions, images, prices, ingredients, availability and other information on our website are accurate and up to date.
However, minor differences may occur.
Product packaging, ingredients or appearance may vary from images shown on the website.
You are responsible for checking product ingredients, allergen information and suitability before use.
4. Health and supplement disclaimer
Our products are food supplements and wellness products. They are not intended to diagnose, treat, cure or prevent any disease.
Information on our website is provided for general educational and informational purposes only.
It is not medical advice and should not replace advice from a qualified healthcare professional.
You should consult a doctor, pharmacist or other qualified healthcare professional before using supplements if you:
- Are pregnant or breastfeeding
- Are taking medication
- Have a medical condition
- Have allergies
- Are under medical supervision
- Are buying for a child
- Are unsure whether a product is suitable for you
You should stop using a product and seek medical advice if you experience an adverse reaction.
5. Orders
When you place an order, you are making an offer to buy the products in your basket.
After placing an order, you may receive an order confirmation email. This does not necessarily mean your order has been accepted.
We reserve the right to refuse, cancel or limit an order where:
- A product is unavailable
- There is an error in the price or product information
- Payment is not authorised
- We suspect fraud or misuse
- Delivery restrictions apply
- The order appears to be placed for resale or commercial purposes without our agreement
If we cancel an order after payment has been taken, we will refund you.
6. Prices and payment
Prices are shown in the currency displayed on our website and include VAT where applicable, unless stated otherwise.
Delivery charges, if any, will be shown before you complete checkout.
We may change prices at any time, but changes will not affect orders already accepted.
Payment must be made at checkout using one of the payment methods available on our website.
7. Discount codes and promotions
Discount codes, offers and promotions are subject to availability and may be withdrawn or changed at any time.
Unless stated otherwise:
- Discount codes cannot be exchanged for cash
- Only one discount code may be used per order
- Codes may not apply to subscriptions, sale items, bundles or delivery charges
- Codes must be used before expiry
- We reserve the right to cancel orders where a promotion has been misused
8. Subscriptions
Where subscription products are available, you can subscribe to receive selected products on a recurring basis.
Subscription details, including frequency, price and renewal terms, will be shown before you subscribe.
By purchasing a subscription, you authorise us or our payment provider to take recurring payments using your selected payment method.
You are responsible for managing your subscription, including updating payment details, delivery details and product preferences.
You may cancel or amend your subscription in accordance with the subscription management options provided on our website or by contacting us at hello@adaptogenicapothecary.com.
Changes or cancellations must be made before your next renewal is processed. If an order has already been processed, it may not be possible to cancel it, but you may still have rights under our returns policy and applicable consumer law.
9. Delivery
We will deliver orders to the delivery address provided at checkout.
Estimated delivery times are provided as a guide only and are not guaranteed unless expressly stated.
We are not responsible for delays caused by events outside our reasonable control, including postal delays, courier issues, customs checks, strikes, severe weather or incorrect delivery information provided by you.
Risk in the products passes to you when the products are delivered to the address you provided.
Ownership of the products passes to you once we have received full payment.
10. International orders
If we accept orders for delivery outside the United Kingdom, you are responsible for ensuring that the products can be lawfully imported into your country.
You may be responsible for customs duties, taxes, import fees or other charges. These are not included in the product price or delivery charge unless clearly stated.
We are not responsible for delays, seizures or additional costs caused by customs or import rules.
11. Returns and refunds
Our refund and returns policy lasts 30 days from purchase.
To be eligible for a return, the product must be unused, unopened, in its original packaging and in a resalable condition, unless the product is faulty or not as described.
To request a return, please contact us at:
hello@adaptogenicapothecary.com
Please include your order number, name, contact details and reason for return.
You may be responsible for return postage costs unless the product is faulty, damaged or not as described.
Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
12. Statutory cancellation rights
If you are a UK consumer buying online, you may have a legal right to cancel your order within 14 days of receiving your goods, and then a further 14 days to return them.
This right may not apply to certain products, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Your statutory rights are not affected by our 30-day returns policy.
13. Faulty, damaged or incorrect products
If your product arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@adaptogenicapothecary.com.
Please include your order number and photographs where possible.
If the product is faulty, damaged or not as described, we will offer a suitable remedy in accordance with your legal rights. This may include a refund, replacement or exchange.
14. Allergies and product suitability
You are responsible for reading all product information, ingredients, warnings and usage instructions before using any product.
If you have allergies, intolerances, a medical condition, or are taking medication, you should seek professional advice before using supplements.
We are not responsible for adverse reactions where you have failed to check product ingredients or suitability, except where required by law.
15. Reviews and user content
If you submit a review, testimonial, comment, image or other content to us or our website, you grant us permission to use, reproduce, publish and display that content for business, marketing and promotional purposes.
You must not submit content that is unlawful, defamatory, misleading, offensive, abusive, obscene, discriminatory, infringes third-party rights, or contains personal information about someone else without permission.
We may moderate, edit or remove user content at our discretion.
16. Intellectual property
All content on our website, including text, images, logos, graphics, product names, design, layout and branding, is owned by or licensed to ADAPTOGENIC APOTHECARY LIMITED.
You may view and use the website for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, sell, modify or use our content without our prior written permission.
17. Third-party links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, accuracy or practices of third-party websites. You access third-party links at your own risk.
18. Limitation of liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.
Subject to this, we are not liable for:
- Indirect or consequential loss
- Loss of profits, sales, business or revenue
- Loss of data
- Loss caused by your misuse of products
- Loss caused by failure to follow product instructions
- Website downtime or technical issues outside our reasonable control
Our total liability to you in connection with an order will not exceed the amount you paid for that order, except where the law does not allow such a limitation.
19. Events outside our control
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include natural disasters, strikes, transport disruption, supply chain issues, courier delays, customs delays, pandemics, technical failures or changes in law.
20. Privacy
Your personal information will be handled in accordance with our Privacy Policy, which explains how we collect, use and protect your data.
21. Changes to these Terms
We may update these Terms and Conditions from time to time.
The version in force at the time you place an order will apply to that order.
Continued use of our website after changes are posted means you accept the updated Terms.
22. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from any mandatory rights under the laws of the country where you live.
Any disputes will be subject to the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere.